FAQ

Common questions about PicUp Media

Holla @picup_media if you’ve got more questions and we’ll do our best to answer.

Free Trial and Price Quote

  • Do you give free trials for your service?

    Yes, each client is entitled to 1 free trial image.
    To claim your free trial, please visit: www.picupmedia.com/contact

  • Do you have a minimum order requirement?

    No, we are awesome!
    So feel free to order 1 image or 10,000 images.

  • How do I pay/ place an order?

    To place an order, simply visit our order page here.
    You will be able to upload images, submit instructions and also checkout via the form provided.
    We accept all payments through Paypal, you can use your credit card to checkout via Paypal too.

  • What’s your pricing?

    Our pricing guide is based on the amount of images ordered:
    1 -50 images : $5 per image
    50+ images: $4.50 per image
    200+ images: $4.00 per image
    To place an order simply visit http://www.picupmedia.com/order/

    You will be able to submit instructions, uploads images and also checkout via the form.

    Click here for our simple pricing that offers no surprises. No subscriptions required!

Services

  • I am not a pro, can I still use your services?

    Yes you can. We provide services to both professional photographer and those people who want to turn their standard photos into more attractive ones. We have turned smartphone camera images into studio quality as seen in our portfolio.

  • Can I request for a custom background?

    Yes, but we don’t recommend anything other than white or black as it would distract focus from the image.

  • What will be the size and file type of my retouched images?

    We will return all images back in original size JPG unless instructed to do so otherwise. The most common submission size is 1000px x 1000px in JPEG format – this is usually used for websites online.

  • What kinds of enhancements/edits can you do to my product images?

    Plenty! If you’re constantly worried about white background product photography, we can do exactly that for you! PicUp Media will remove unwanted background and clip image onto white background. We can also align your images, adjust dimensions, scratch dust, removes blemishes, create clipping path, do image retouching to studio quality and all other necessary enhancements.

  • What if I’m not satisfied with the work?

    Revisions are absolutely free. We will revise until you are 101% satisfied, not to mention that our online photo editors do not make too many mistakes! Your satisfaction is our top priority.

  • How do you ensure my product images come back perfectly?

    PicUp Media has worked with more than 2000 retailers and brands. We have worked closely with each client to ensure that their requirements are met while also bringing in our extensive knowledge base on ecommerce. Our online photo editors and photo enhances know exactly the right background for your image, the right dimension and size, the shadows and the right alignment to attract your potential buyers.

Sending and Receiving Photos

  • How long will it take to retouch my images?

    Each batch of 50 images will take up to 72 hours on working days.

  • How do you make sure the gold tones are correct?

    We have been working with jewellery for over a decade now and have developed formulas on Photoshop to create the perfect colour balance for each gold tone – yellow, rose, black, white, platinum, silver, 24ct and 9ct

  • What is the minimum/ maximum file size?

    We don’t have a minimum file size, however, we would not recommend uploading anything smaller than 300px x 300px as it would not require professional retouching services.

    As for larger files, they are limited to 15 MB per image. Images larger than 15MB will have to be processed as a custom order  – Please contact us here for custom orders.

  • I've got really large images, how do I upload them?

    We have an option for you to submit your own download link.
    Simply place your own download link in our order form and we will download them manually.

  • How do I receive my retouched image?

    You can receive your retouched photos through email where we will send you a download link.

Image Requirements

  • What types of files would you want me to send my photos in?

    JPG or PNG is preferable but we accept all other image files.

  • What is the turnaround time for my images?

    We can process your photos  in under 72 hours excluding weekends.
    For a more detailed delivery schedule for image batches larger than 50, please visit this link here.

  • How do you guarantee quality?

    Our photo editors have years of experience in commercial product photo editing. If ever needed we’ll perform additional reviews upon your request. All reviews, changes or adjustments completed are absolutely free. If for any reason you are not happy with the result after revisions, we’ll refund your payment in full. We do not want your money if you are not 100% satisfied with the results.

  • Would it help if I include a sample of the work I am after?

    Yes, however, our professional retouchers have their own style which we recommend. Find out more about our retouching via our blog page.

  • Do you charge for additional products?

    Yes, we only allow 1 product per image. Each additional product will be counted as an extra photo as it requires additional retouching time.

Image Use and Privacy

  • Do you secure intellectual property?

    Precisely! All jewelry images and other ecommerce product images are treated confidential. Our infrastructure was designed from the ground up, to be highly secured. Your files are stored on state-of-the-art servers with SSL encryption protected by advanced firewalls.

  • Will you use my images for commercial purposes?

    We do not use or transfer any product images provided to us. We simply edit your images and return the same to you. Additionally, your personal data are never sold or shared with third parties.

    To see our Privacy Statement, click here.

  • Do you keep my images on file forever?

    Absolutely not! We only keep your images on our secure servers for a period of 30 days after the completion of your job unless you specified otherwise. Our server will remove all images after 30 days.

Client Support

  • Do you offer client support?

    We certainly do! Apart from offering our existing knowledge base to clients, new and existing clients can also talk to us through email, chat, and phone. Please log in to your PicUp Media account to start conversation with any of our expert online photo editors.

    Feel free to contact us. Support is available from Monday to Friday, 9:00AM-6:00Pm (GMT+10).

Outsourcing to PicUp Media

  • Why should I outsource my post-photography work?

    Think of these benefits: cost-efficient, time-efficient, and quality

    Outsourcing your post-photography work to us means you will have access to professional photography editing services in a fraction of the time you’d spend watching photography tutorials and learning and perfecting the post-production requirements. It is cost-efficient while also guaranteeing product images that sell! Outsourcing your post-photography work allows you to increase your productivity as it gives you more time to work on other important aspects of your business.

  • Why chose us?

    Our team of experienced online photo editors, photo enhancers, and digital artists can deliver the best product photography editing services you can ever imagine. From removing blemishes to removing backgrounds, correcting colours, lighting, alignment, and dimensions to highlighting your products’ intricate designs and features, our team has the skills, the experience, and the knowledge to make your product photo one of your major selling points.

  • How do you guarantee quality?

    Our years of experience in commercial product photo editing and professional photo retouching allows us to understand what your potential buyers want to see. If for any reason you are not happy with the result after revisions, we will refund your payment in full. Guaranteed risk-free so place your order now!