Get in touch with us

LAST UPDATED: 28/08/2019

Note: Picup Media is owned by Hong Kong legal entity HEIG LIMITED

PLEASE READ THE FOLLOWING TERMS OF SERVICE BEFORE SUBMITTING YOUR ORDER TO PICUP MEDIA.COM (“PICUP MEDIA”). THESE TERMS OF SERVICE ALONG WITH ALL RULES AND POLICIES RELATING TO PICUP MEDIA’S SERVICES AS STATED ON PICUP MEDIA’S WEBSITE, INCLUDING PICUP MEDIA’S PRIVACY POLICY, (COLLECTIVELY, THE “AGREEMENT”) WILL PROVIDE YOU WITH INFORMATION ABOUT WHAT YOU CAN EXPECT FROM PICUP MEDIA’S SERVICES AND FORMS A LEGAL AGREEMENT BETWEEN US. YOUR USE OF PICUP MEDIA’S SERVICES CONSTITUTES YOUR ACCEPTANCE OF THIS AGREEMENT.

1. Images

For best results, please submit images that meet Picup Media’s guidelines for resolution and file format. Picup Media works hard to make sure the edited images it returns to You are the quality our customers have come to expect from Picup Media. The returned image will be deemed accepted by You upon receipt, unless within seven (7) days You contact Picup Media though email or on Picup Media’s website and detail an error by Picup Media with respect to the image. Picup Media is committed to customer satisfaction and will work with You to correct any Picup Media error as determined in Picup Media’s sole discretion, including but not limited to re-performing its services to correct such an error. You will review any corrected image and accept or reject the same in accordance with this Section 1 (“Images”). This process shall repeat itself until the returned image is deemed accepted. Picup Media deletes from its system all images approximately thirty (30) days after their respective acceptance. Picup Media is not responsible for the quality of returned images if the image You originally submitted does not meet Picup Media’s then-current guidelines.

2. Delivery

Picup Media returns the images to You via a public web address (e.g., URL). Although Picup Media utilizes means to make Your edited image available only to You, there are inherent security limitations in a public web address which Picup Media cannot and will not rectify and for which Picup Media will not be liable. You are able to retrieve your edited images by downloading them from Picup Media’s provided Dropbox Link, and in addition Picup Media may permit retrieval through an FTP server, API or other mechanism. Picup Media offers different service pricing based on different requested delivery dates. Picup Media prioritizes its orders based on requested delivery dates and recognizes that Picup Media will have satisfied and returning customers if it meets the requested delivery dates. Picup Media will use commercially reasonable efforts to deliver Your image within the time frame requested, but Picup Media does not guarantee that an order will meet its requested delivery date. If the actual date Picup Media returns Your edited image is in a different delivery tier from the price You paid (e.g., You paid for 24 hour service but Picup Media returned the image within 72 hours), You may contact Picup Media through the website or via email, detail the date ordered, the requested delivery date and the date actually delivered, and Picup Media will refund any difference as if You had requested the delivery date in which Picup Media actually delivered the edited image. In rare instances, particularly large orders may surpass Picup Media’s processing capacity for a requested delivery date, in which case Picup Media will contact You to determine how best to restructure Your order.

3. Payment

The price of the service ordered shall be set forth in Picup Media’s price list then in effect when Picup Media accepts Your order. Picup Media reserves the right to change its price list without prior notice. All payments shall be made in United States Dollars. Picup Media will process your payment upon submission of Your order and will accept Your order upon verified payment. Picup Media may consider extending a line of credit to large volume, repeat customers on a case by case basis, in which circumstance Picup Media will invoice such customers on a monthly or yearly basis. You are responsible for paying any applicable taxes, duties or tariffs relating to your order, except taxes on Picup Media’s income.

4. Rights to Use image

You are solely responsible for the images you submit. Picup Media reviews submissions for inappropriate material and reserves the right in its sole discretion to reject any image for any reason or no reason; however, Picup Media’s acceptance of an image for processing should not be construed as a determination of Your rights to use the image. By submitting an image to Picup Media, You represent and warrant that You have the legal authority to enter into this Agreement, that you have the right to use any credit card(s) or other payment means used to initiate any transaction, that any images You submit to Picup Media do not contain any materials (such as malicious software code or viruses) that may harm Picup Media’s or its subcontractors’ property, and You hereby grant Picup Media a non-exclusive, worldwide, transferable, royalty-free, sublicensable (through multiple tiers of sublicenses including but not limited to Picup Media’s subcontractors) perpetual, irrevocable license under all intellectual property rights throughout the world (including but not limited to copyrights, trademarks, trade secret, moral, publicity and privacy rights) to reproduce, modify, edit, make derivate works from, distribute (through multiple tiers), publicly perform and display and otherwise use the image as reasonably necessary for Picup Media and its subcontractors to perform the services You requested hereunder. You agree to indemnify and hold harmless Picup Media, its subcontractors, licensors and affiliates and their directors, officers, shareholders, employees and agents from any and all claims, liabilities or expenses (including without limitation attorneys’ fees) that arise directly or indirectly from Your breach of this Agreement.

5. Disclaimer of Warranties

EXCEPT FOR THE PROCEDURE SET FORTH IN SECTION 1 (“IMAGES”), THE SERVICES ARE PROVIDED “AS IS”. NEITHER PICUP MEDIA NOR ITS LICENSORS OR SUBCONTRACTORS MAKE ANY WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, REGARDING THE SERVICES PROVIDED HEREUNDER. ALL IMPLIED WARRANTIES AS TO SATISFACTORY QUALITY, PERFORMANCE, MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSES OR NON-INFRINGEMENT ARE EXPRESSLY DISCLAIMED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

6. Limitation of Liability

IN NO EVENT WILL PICUP MEDIA, ITS LICENSORS OR SUBCONTRACTORS BE LIABLE TO YOU FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDIRECT, PUNITIVE OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY LOST PROFITS, REVENUE, SAVINGS, BUSINESS, DATA OR GOODWILL, HOWEVER USED, WHETHER FOR BREACH OR REPUDIATION OF CONTRACT, TORT, BREACH OF WARRANTY, NEGLIGENCE, OR OTHERWISE ON ANY THEORY OF LIABILITY, WHETHER OR NOT PICUP MEDIA OR A LICENSOR OR SUBCONTRACTOR OF PICUP MEDIA WAS ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES. NOTWITHSTANDING ANY OTHER PROVISIONS OF THIS AGREEMENT, PICUP MEDIA AND ITS LICENSORS AND SUBCONTRACTORS’ TOTAL LIABILITY TO YOU ARISING FROM OR IN RELATION TO THIS AGREEMENT OR PICUP MEDIA OR ITS SUBCONTRACTORS’ PERFORMANCE OF THE SERVICES SHALL BE LIMITED TO THE TOTAL PAYMENTS TO PICUP MEDIA FOR THE SERVICES PERFORMED ON THE RELEVANT IMAGE. IN NO EVENT WILL PICUP MEDIA OR ITS LICENSORS OR SUBCONTRACTORS BE LIABLE FOR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES. THE FOREGOING LIMITATIONS SHALL NOT APPLY TO DAMAGES ARISING FROM DEATH OR PERSONAL INJURY TO PERSONS OR TANGIBLE PROPERTY IN ANY JURISDICTION WHERE SUCH LIMITATION IS PROHIBITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH EXCLUSIONS MAY NOT APPLY TO YOU.

7. Basis of Bargain

The parties acknowledge that Picup Media has set its prices in reliance upon the limitations of liability and the disclaimers of warranties and damages set forth herein, and that the same form an essential basis of the bargain between the parties. The parties agree that the limitations and exclusions of liability and disclaimers specified in this Agreement will survive and apply even if found to have failed of their essential purpose.

8. Term

This Agreement shall be effective from the date You submit an image to Picup Media until the date the returned image is deemed accepted, provided that Picup Media may terminate this Agreement at any time and will return the fees paid by You for any image that Picup Media has not edited and Picup Media may or may not in Picup Media’s sole discretion return fees paid for edited images not yet deemed accepted. Sections 3-9 of these Terms of Services, and any other provisions by their very nature, shall survive the expiration or termination of this Agreement.

9. General Provisions

This Agreement is written in English and the governing language shall be English. The use of the singular includes the plural and vice versa, as the context may require. The headings used in this Agreement are for convenience of reference only and shall not in any way affect the interpretation of the provisions of this Agreement. Picup Media shall not be liable for any alleged loss or damages resulting from failure to perform due to acts of God, natural disasters, strike, shortages of labor, acts of civil or military authority, governmental priorities, fire, floods, epidemics, quarantine, energy crises, war, riots or interruption of Picup Media’s production for reasons beyond Picup Media’s reasonable control. Picup Media may amend this Agreement at any time, and the terms that will govern Picup Media’s service of a particular image are those in effect on the date You submit the image. No waiver will be implied from conduct or failure to enforce rights. If any part of this Agreement is found invalid or unenforceable, that part will be enforced to the maximum extent permitted by law and the remainder of this Agreement will remain in full force. In case of conflict between these Terms of Service and any other statement on Picup Media’s website, these Terms of Service shall control. This Agreement represents the entire agreement between the parties relating to its subject matter and supersedes all other representations.