Frequently Asked Questions.

Upload your jewelry photos, pick your settings (background, shadow, and clean-up options), and we retouch them — clean backgrounds, true metal tones, sharper stones, and natural shadows. Finished images land in your inbox and your account.

Yes. Your first image is a free sample — no card required, one per company. Upload one piece and we email the before & after back within 30 minutes; full orders are delivered within 4 hours.

$6.50 per image pay-as-you-go, or buy credits upfront and pay as little as $3.50 per image. 1 credit retouches 1 image.

JPG, PNG, WebP, or HEIC, up to 20MB each and up to 100 images per order. Any jewelry — rings, necklaces, earrings, watches, loose stones.

We work around the clock, so orders move fast — typically ready within 4 hours, usually sooner. We email you a download link the moment your images are ready, so there's no need to keep a window open.

Pending payment — your order was created but not paid yet. Being retouched — we're working on your images. Delivered — your images are ready and your 7-day revision window is open. In revision — we're retouching an image again from your notes. Completed — the order is finalized (no further changes through the site). Failed — something went wrong; you can retry it, and our team is notified to finish it.

In the email we send, and in your account under Orders. You can re-download your finished images anytime — they stay in your account.

Yes. For 7 days after delivery you get one free revision per image — just open the image, tell us exactly what's wrong (e.g. the gold reads too pink, or there's a smudge on a prong), and we retouch it again, free. Revisions are usually ready within 4 hours.

Then request a refund on that image and we'll return the credit — no questions asked. Every version is saved with its own before/after, so nothing is ever lost.

A completed order is finalized — no further revisions or refunds through the site. If you still need help with a completed order, just contact us and we'll sort it out.

Yes. Every delivered image has a built-in editor — crop, straighten, adjust brightness, and boost sparkle — which is instant and unlimited. Use it for personal preferences; save revisions for genuine issues like the wrong metal color or an artifact.

Go to the Log In page. You can sign in with your email and password, or passwordless: click “Email Me a Sign-In Link,” enter your email, and we'll send you a secure one-tap link — no password needed.

On the Log In page, click “Forgot password?”, enter your account email, and we'll email you a secure link to choose a new password. If you'd rather skip passwords entirely, use the “Email Me a Sign-In Link” option instead.

Your orders and their finished images, your invoices, your credit balance, and a full history of every credit purchased, spent, and refunded.

1 credit = 1 retouched image. Buy credits in packs to lower your per-image cost; they apply automatically to your orders.

Credits are valid for 12 months from the date of purchase.

Pure white (the e-commerce standard), solid black, or no background — a transparent PNG cut-out you can place anywhere.

Yes, as two separate options. “Remove Tags” strips price tags, stickers, and barcode labels. “Remove Hallmarks” strips engravings, stamps, and serial numbers. By default we preserve hallmarks exactly as they appear — and we never invent markings that aren't in your photo.

Choose a soft natural shadow, a subtle reflection, or none. High Polish cleans micro-scratches, dust, and fingerprints from the metal for a flawless look.

Your finished images stay in your account so you can re-download them anytime. We only use your photos to deliver your order. See our Privacy Policy for the full details.