Gemightbox FAQ

Your top 5 questions, answered.

  • How long does shipping take?

    All GemLightbox’s are shipped out of our warehouse with tracking. Once the order has been placed and confirmed, our team will take up to 3 business days to ship the item out. Shipping takes between 3-10 working days depending on the destination.

  • Does GemLightbox work with DSLR?

    GemLightbox works with both DSLR and Smartphones. We would recommend using smartphones for online images and DSLR cameras for catalog images. To see the GemLightbox in action with DSLR cameras click here.

  • Can you shoot pearls and opals?

    Yes, GemLightbox works great with Opals and Pearls. Sparkles™ is proven to work especially well with Opals bringing out the natural fires in images.

  • Does it work with loose stones?

    Yes, GemLightbox works especially well for loose stones and coloured stones. Our biggest use case in Australia if for small /medium pink diamonds which have a track record of being difficult to capture the true colour and nature of the stone.
    Note: It is likely you will need a macro lens for very small stones to capture all the details.

  • Can I capture videos?

    Yes, many GemLightbox users are placing an ordinary display turntable inside the shooting area to capture 360 videos. However, we are launching a mobile controlled turntable that will plug into GemLightbox as an add-on. We expect to launch in mid 2018.

Common questions about GemLightbox

GemLightbox

  • What is GemLightbox?

    GemLightbox is a lighting setup designed for jewellery to be compatible with any smartphone. GemLightbox was created by the team behind the successful PicUp Media who have served over 2000 jewellers globally.

  • What makes GemLightbox Different?

    1. No Training
    2. Made For Jewellery
    3. Works with Smartphones
    4. No photographer required

  • Why do I need a GemLightBox?

    The GemLightBox is not for all everyone. The GemLightBox is for serious jewellers.
    Serious jewellers value their time. Are you a serious jeweller? Do you value your time?
    Your images are your assets – GemLightbox will confidently produce quality images for you.

     

  • Whats the biggest item I can photograph inside GemLightbox

    The table inside GemLightbox measures 15xm x 15cm which is suitable for 95% of your jewellery pieces.
    For large necklace sets, many of our clients will shoot a section of the necklace at a time to ensure the focus is there.

  • How much is the GemLightBox?

    We are very transparent about our pricing which is also publicly available:
    The unit cost is 899USD, delivery is charged additionally at a flat rate of $70USD worldwide.

  • Can the GemLightBox replace a professional photographer?

    The GemLightBox is not designed to completely replace a professional photographer. However it can replace up to 95% of the photography for your jewelry stock. The raw images produced by the GemLightBox are good enough for social media and your online store.

  • Are the images good enough for print?

    For smaller printed images (10cm x 10cm), the images shot out of a smartphone in GemLightBox will be sufficient. We’ve actually printed out images taken out from the GemLightBox in this leaflet

    We would still recommend using a DSLR camera for larger images or images that require zoom.

  • What’s the difference between my lightbox and your lightbox?

    GemLightbox is:

    1. All in one Solution
    2. Made for jewellery
    3. Hassle free – no training, portable and limitless

  • Do the images come onto a white background every single time?

    Yes. You can choose between a shadow or reflective finish. Alternatively, you can insert your own textured backgrounds to your own twist! Inspire creativity with GemLightBox!

  • Do I still need retouching?

    • The GemLightBox produces high quality images that are ready for immediate use on social media and your online store. Of course, the image can always be retouched for colour alterations and background removal.
    • PicUp Media can provide these retouching services at a very affordable price where required.

  • Do I need a DSLR? Is it compatible with a DSLR?

    No DSLR is required. The GemLightBox has been designed for smartphone use.
    Yes, however you will need to use your own tripod.

Technical

  • What Smartphone can I use?

    GemLightbox works with ALL smartphones, the newer the better.
    Our lights are designed so that there is no flickering from any device used.

  • How big is GemLightbox

    GemLightbox weighs 4.0KG and measures 20cm x 30cm.

Warranty and Shipping

  • What happens if the item is damaged from shipping?

    Please keep all original contents and contact us immediately. The GemLightbox comes warranted so if there is any damage during the shipping process the shipping company will take responsibility.

  • What is the warranty?

    GemLightbox comes with 1 year warranty, to download our warranty policy please click : GemLightbox Warranty

  • What happens after one year?

    We will offer repairs on any damaged or broken areas of the GemLightbox, please contact our friendly support team to organise for this here.

  • How do I place an order?

    Please visit https://www.picupmedia.com/gemlightbox and click “Add to Cart”  – this will take you to checkout where you can purchase the GemLightbox.

  • How do I place an order?

    Please visit https://www.picupmedia.com/gemlightbox and click “Add to Cart”  – this will take you to checkout where you can purchase the GemLightbox.

  • How much does Shipping cost?

    Shipping comes at a flat rate of $70USD to any country in the world.

Client Support

  • Do you offer client support?

    We certainly do! Apart from offering our existing knowledge base to clients, new and existing clients can also talk to us through email, chat, and phone. Please log in to your PicUp Media account to start conversation with any of our team.

    Feel free to contact us. Support is available from Monday to Friday, 9:00AM-6:00Pm (GMT+10).

Other

  • Do you offer discounts?

    No, we will never decrease the price of the GemLightbox.

  • Why is it so expensive? I can make my own lightbox.

    Jewellery photography is an investment not a cost.
    Do you want to maximise your investment?
    As a company we have decided to explain our price once rather than apologise for years to come.
    Something you pay for once and continue to generate you revenue for years to come.

    GemLightbox is for serious jewellers only – our product delivers results and consistency confidently.

  • Why is it so expensive?

    Jewellery photography is an investment not a cost.
    Do you want to maximise your investment?

    As a company we have decided to explain our price once rather than apologise for years to come.
    Something you pay for once and continue to generate you revenue for years to come.

  • Can I buy it elsewhere for cheaper?

    No, GemLightbox is 100% owned by PicUp Media and we hold patents on certain parts of the design.
    You may be able to buy a lightbox, not GemLightbox though.